Catering Equipment Services, Suppliers of Commercial Catering Equipment Spares
Suppliers of Commercial Catering Equipment Spares
01202 236 204

Shipping & Returns

Prices and Payment

The prices for goods displayed for sale on this site are as set out on the site and are exclusive of VAT. VAT will be added at the current rate and will be clearly shown when you click on the View Basket button. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only in the United Kingdom.
Catering Equipment Services cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

Your right to cancel

You may cancel your order for goods at any stage before the goods are delivered to you by notifying us in writing at the address above or by e-mailing us at We aim to process your order for dispatch to you within two working days of receiving it. Therefore, even if you do cancel your order shortly after placing it, it is possible that we will be unable to prevent any goods you have ordered being dispatched to you and you may then need to return them to us. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.


You may select from 3 delivery methods:

Free Delivery normally takes 3-5 working days and is available for orders over £200

Standard Delivery which normally takes 2-3 working days, or

Priority Delivery which means that provided your order is received by us no later than noon on a working day, your goods will be despatched the same day for delivery the next day, provided we have the item(s) in stock.

If your order is received after noon, or on a non-working day, your order will be despatched on the next working day for delivery the following day. Working Days include Monday to Friday only and exclude UK Bank Holidays.

You can also request a freight quote if you think your order need special arrangements, this applies to none UK mainland addresses in particular.

  • Standard Delivery is charged at £7.50 + VAT (£9.00) per delivery.
  • Priority Delivery is charged at £15.00 + VAT (£18.00) per delivery no matter how many items you order.
  • Free Delivery is available to all UK mainland addresses only.
  • Standard Delivery is available to all UK mainland address.

Priority Delivery is available to all UK mainland addresses only.

If you are not home when your goods are delivered, the carrier will normally leave a card with instructions on how to reschedule the delivery.

Delivery dates are estimates only and the time of delivery shall not be of the essence of the contract. We shall not in any event be liable to compensate the customer in damages or otherwise for any non-delivery or late delivery of goods or for any loss consequential or otherwise arising therefrom.

If the customer wishes to claim that there is any shortage on delivery of any goods delivered or that the same have been damaged in transit he shall give notice in writing to us and to any railway or other carrier by whom the goods were delivered within three days after the delivery is made, failing which the goods shall be deemed to have been delivered undamaged and in accordance with the delivery documents.

Unless otherwise expressly agreed in writing our prices only cover delivery and working on normal working days and during normal working hours. All deliveries made or work done at the customer's request on Bank holidays, Sunday and Saturday and outside normal working hours, will be subject to extra charges.

In the event of any goods or any packing or container being delivered and deposited whether on the public highway or elsewhere the customer shall be responsible for compliance with all regulations and for all steps which need to be taken for the protection of persons or property in relation to such goods packing or container and shall indemnify us in respect of all or any costs, claims, losses or expenses which we may incur as a result of such delivery.

If any items you order are not available:

We will use the telephone or email details you have provided to contact you and discuss how you wish to proceed. If we are not able to contact you we will use our discretion and send you the items which are available and possibly a substitute for the unavailable item(s) or refund you accordingly.
If paying by cheque, we will wait for your cheque to be cleared before making delivery.
If your goods are incorrect, faulty or damaged on delivery you have the option to receive a replacement or a full refund.

Cancellation of Order

Where cancellation of an order is involved, a charge assessed on the costs incurred up to the date and time of cancellation will be made, including re-stocking charges from suppliers.

When an order has been paid for by credit/debit card and cancelled after the card has been authorised by the bank but before the goods have been delivered, the card will be refunded minus a charge at 3% of the total sale price including VAT 

Refunds will be credited directly to the same debit or credit card used when placing the order. All refunds will be made within 28 days of receipt of the returned order.
This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected.

Returns and Refunds

Equipment Services (UK) Ltd are a supplier to the trade only, all returns are subject to authorisation by Equipment Services (UK) Ltd and are potentially subject to a re-stocking fee. Any goods to be returned must be unused and still in the original packaging.

If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (but we ask that you allow us to nominate the carrier) and (at your option) replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances we will (at your option) exchange the goods or refund you the amount paid for the goods only.

In the event you wish to return any of our products, email us at  or call 0844 332 0814 and advise our sales team you wish to return your goods. We will arrange for collection from your delivery address within one week of authorisation from our customer service team. You may normally cancel your purchase prior to the item being delivered subject to that item not having been dispatched. If an item has been dispatched there may be a cancellation fee to cover relevant carriage fees.

Please ensure all deliveries are checked at the time of delivery as any damaged goods that are not signed for as being so may not be able to be claimed for. Please remember it is your responsibility to check all deliveries at the point of delivery not after.


In these terms and conditions:-
"Catering Equipment Services" means, Catering Equipment Services and Companies and any other connected organisation that supplies the goods ordered by you and any successor to its business;

"We and Us" means Catering Equipment Services either alone or together with you, as the context requires;

"Working day" means every day of the year except weekends, and English statutory and public holidays;

"You" means the person ordering goods subject to these terms and conditions;

We may at any time make changes to this site and the details displayed on it (including prices).
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control ofCatering Equipment Services.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.

To the extent permitted by law, Catering Equipment Services accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.


The contents of the web site are copyright © 2008 - 2010 Catering Equipment Services All Rights Reserved.
Catering Equipment Services or its licensors are the owners of the copyright (and database rights) in this site and all material on the site, including content, design, text, graphics, photographs, software compilations and underlying source codes.
Information on the web site, including but not limited to, text, images and sound, may not, except for strictly private purposes or where otherwise indicated, be reproduced, transferred, distributed or stored without prior written permission by Catering Equipment Services. Modifications to the contents of the web site are expressly prohibited.
You may download and print extracts from this site for the sole purpose of placing an order with Catering Equipment Services or for your personal non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproduction except as above, publication, alteration, distribution, broadcast, or other commercial exploitation) without our written permission.
Some parts of the web site contain images that are subject to the copyright rights of their providers.

Catering Equipment Services is the owner of the trade marks appearing on this site and all associated trade names, logos and devices unless indicated to the contrary. All other trade marks, logos and names appearing on this site are the property of their respective owners, as indicated.
No Warranties or Representations

Catering Equipment Services makes no warranties and/or representations whatsoever about any other web site which you may access through this one. Such are provided only as a convenience and does not mean that Catering Equipment Services endorses or accepts any responsibility for the contents or the use of such web site. In addition, it is up to you to take precautions and to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
Information on this web site may contain technical inaccuracies or typographical errors. The information contained on this web site may be changed at any time without prior notification or obligation.

Information that is published on the web site may contain references or cross references to Catering Equipment Services products, services etc. that are not announced or available in your country
The accuracy of such information cannot be guaranteed, particularly since this information is subject to change, specific requirements or availability and such references do not imply that Catering Equipment Services intends to announce such products, services etc. in your country.

Legal notice

Whilst we endeavour to ensure the details shown on this site are accurate, we cannot guarantee that no errors have occurred. The Seller reserves the right to amend prices without notice. Prices do not include VAT which will be charged at rate ruling date of despatch. Information on this site is given by way of identification or illustration only and the use of such description shall not constitute any contract as sale by description. Where any such details are important, the Customer should themselves verify the information before placing an order. It is the Customers' responsibility to confirm that all goods comply with the local bylaws and/or regulations. Clerical errors and omissions are subject to correction without notice. We constantly endeavour to keep this web site up to date; however some of the information published may not be correct due to product changes which may have occurred since it was last updated. Catering Equipment Services reserves the right to make changes at any time, without notice, to prices, products and specifications.

English Law

Every contract to which these conditions apply shall be construed and operate as an English contract and in accordance with English Law and all disputes shall be submitted to the jurisdiction of the English Courts.

Need Some Help?

If you can't find the manufacturer or part you need, or would like some help confirming which part you require, please do not hesitate to give us a call. It would be helpful if you had the Make, Model and Serial Number to hand when you call, but these may not be essential..

Opening Times

Opening Times: Monday to Friday: 8am-5pm

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