Returns Policy
Returns Policy
- Goods are not sold on a trial basis. Please make sure that the item you are ordering is suitable for the application you intend.
- Goods which have been ordered or delivered incorrectly will be accepted for return with prior approval from Catering Equipment Services, A Return number will be given for the item returned. Returned goods will only be accepted if they are appropriately packed in original packaging, with instruction manuals and have not been used.
- Catering Equipment Services will charge a restocking fee of 35% on all goods returned.
- Customers are responsible for returning all goods ensuring that they are packaged suitably and for obtaining proof of delivery and receipt.
- Carriage charges for returning any goods to Catering Equipment Services shall be the responsibility of the customer.
- Claims for damaged goods must be reported by 12:00 midday following the day of delivery
- Catering Equipment Services shall be under no liability in respect of any defect in goods arising from any drawing, design or specification supplied by the customer.
- Catering Equipment Services shall be under no liability if the defect or failure, within reason from Catering Equipment Services, arises from wilful damage or misuse, negligence by the customer or third party, failure to follow the manufactures instructions, or alterations or repair to goods without prior notice from Catering Equipment Services.
- Except in the case of death or personal injury caused by Catering Equipment Services negligence, Catering Equipment Services will not be liable for any loss or damage (loss of profit or otherwise) or any other claims for compensation.
